Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.heysoleil.com

PERSONAL INFORMATION WE COLLECT

When you visit www.heysoleil.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse www.heysoleil.com, we collect information about the individual web pages or products that you view, what websites or search terms referred you to www.heysoleil.com, and information about how you interact with www.heysoleil.com. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on www.heysoleil.com, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse www.heysoleil.com. 

Additionally when you make a purchase or attempt to make a purchase through www.heysoleil.com, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfil any orders placed through www.heysoleil.com (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with www.heysoleil.com, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

Hey Soleil does not sell your information to third parties. We do, however, share data with third parties when necessary to fulfil a transaction, complete a service, for administrative purposes, or when required by law. Any data that is forwarded to third parties is used to meet Hey Soleil’s commitments to you. Hey Soleil may also supply your personal data to organisations such as credit reference or debt collection agencies for the purposes of credit checks, identity checks, monitoring credit rating and debt collection. Additionally, we will share your data if such sharing is required by law or to protect against potential or suspected fraud.

DISPUTES / ODR

The European Commission’s (the Commission) new online dispute resolution (ODR) platform is now operational. Consumers and traders can use the ODR platform to refer contractual disputes that arise from buying goods or services online to an agreed alternative dispute resolution (ADR) entity. Solving disputes out of court and/or legal institutions. For Hey Soleil, and www.heysoleil.com, Portuguese law applies. ODR can be addressed via www.ec.europa.eu/

DATA RETENTION

When you place an order through www.heysoleil.com, we will maintain your Order Information for our records until the transaction has been completed, including possible returns, complaints or complaints associated with the purchase of the particular product or service.

MINORS

www.heysoleil.com is not intended for individuals under the age of 18. 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

COPYRIGHT

Hey Soleil, Lda. is the owner of the website www.heysoleil.com and its contents. This includes the documentation, images, characters, design, music, software, codes and format scripts. The material included in the website Hey Soleil is protected by copyright.

All rights reserved. The customer acknowledges and agrees that all copyrights, trademarks and other intellectual property rights over the materials or content that are provided as part of the website are, at any time, protected by copyright belonging to Hey Soleil.

If you believe that any User Contributions violate your copyright, please send us a notice of copyright infringement. It is the policy of the Company to terminate the user accounts of repeat infringers.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@heysoleil.com

This privacy policy was last updated on November 27, 2018